Refund policy

At Zioro, we are committed to ensuring that our customers are completely satisfied with their fine jewelry purchases. If for any reason you are not happy with your purchase, please review our return policy below.

• Time Frame: Returns must be requested within 30 days of the original Invoice date.
• Condition: Jewelry must be returned in its original, unused condition with all original packaging, tags, and documentation. Items that show signs of wear or have been altered are not eligible for return.
• Exclusions: Customized, engraved, or special-order items are not eligible for return or exchange.

• Contact Us: To initiate a return, please contact our Customer Service team at cs@zioro.com. We will Guide you through the RA Process .
• Return Authorization: Our team will provide you with a Return Authorization Number and detailed instructions on how to return your item once we have reviewed your R.A. request form.
• Packaging: Please securely package the jewelry in its original bag or necklace pouch, including all original packaging and documents. Use a trackable shipping service and make sure the package is secured with shipping insurance, as Zioro is not responsible for lost or damaged returns.

Refunds and Exchanges

• Refunds: Once we receive and inspect the returned items, we will inform you how your refund or credit will be issued. Please note that shipping costs are non-refundable.
• Exchanges: If you wish to exchange an item, please follow the return process and place a new order for the item you desire. Exchanges are subject to product availability.

• Report Issues: If you receive a damaged or defective item, please contact us within 7 days of receipt. Provide your order number, a description of the issue, and photographs of the damage or defect.
• Resolution: We will arrange for a replacement or issue a full refund, including any shipping costs incurred.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.